Frequently Asked Questions

AI Chatbot SaaS is a no-code platform that lets you build AI chatbots trained on your own data — your website pages, PDFs, and documents. Each chatbot answers customer questions from your knowledge base, guides visitors through configurable forms (orders, bookings, lead capture), and can be embedded on any website with one line of code or connected to WhatsApp.

Sign up, click New Chatbot, give it a name, then open its Knowledge Base page. Add your website URL — we crawl and index the pages automatically — or upload PDF/text documents. Once the knowledge is learned, grab the widget embed code from the Widget page and paste it on your site. It takes about 5 minutes.

Website pages (crawled automatically, including JavaScript-rendered sites), PDF files, and plain text. Social networks and third-party platforms (Instagram, Facebook, link-in-bio pages, marketplaces) are excluded from training to keep your bot focused on your own content.

Yes. Using the Intents builder you can define smart forms with typed variables (name, phone, email, choice lists…). The AI extracts several values from a single message, confirms a recap with the customer, and then sends the collected data to your own webhook so your CRM or booking system can process it. Form data is automatically deleted after 10 hours.

Yes, on paid plans. Click Connect WhatsApp in the widget settings — you are redirected to our WhatsApp partner to authorize your number, and the webhook is registered automatically. Your customers then chat with your bot directly on WhatsApp, in the same languages and with the same knowledge as your website widget.

The chatbot automatically replies in the language the visitor uses — including regional dialects written in Latin script (e.g. Darija) — while staying consistent within the conversation. Knowledge-base content can be in any language.

The Free plan gives you 50 messages to test. Pro ($29/mo) includes 3 chatbots, Business ($49/mo) 10 chatbots, and Enterprise ($99/mo) 100 chatbots — each chatbot with up to 100 MB of knowledge storage. Every paid plan includes the WhatsApp bot, with 3 WhatsApp sessions on Enterprise. Annual billing saves 15%.

Your chatbots politely stop responding until the next billing cycle, or immediately after you upgrade. Nothing is deleted — conversations, knowledge base, and settings are all preserved.

Yes. In your dashboard you can set your own OpenAI API key (and choose the exact model), as well as your own Google Cloud key for the Places API used by the Prospection feature. Your keys are stored securely and never shared.

Absolutely. Cancel from your account whenever you like — your plan stays active until the end of the current billing period, and no further charges are made. See our Terms of Service for details.

We never sell your data or use it to train third-party models. Data in transit is encrypted, passwords are hashed, and API keys are stored confidentially. Read our full Privacy Policy for details.